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SHIPPING & HANDLING

Gift Wrapping Service

Hand-made items make great gift for special occasion because each item is unique. We offer gift-wrapping service for your order with a flat fee of USD4.00.  Please add the service at the time of purchase.

Shipping Information (COVID-affected)

DOMESTIC (Japan)

  • Japan consumption tax is 10%.

  • We ship domestic parcels via Japan Post.  Shipping in Japan (exclude Hokkaido and Okinawa) is FREE.

INTERNATIONAL (read updated COVID shipping notes in RED)

  • We currently ship to USA, Canada, Australia, New Zealand, most EU countries, Hong Kong, Macau, Taiwan and Singapore and some SE Asian countries.  Email us to inquire shipping to your location not listed above. 

  • EU new VAT policy (effective July 2021).  All purchases are subject to VAT duty tax collection.  It will be collected by postal carrier, based on the value of goods purchased, after item arrives the destination EU country.  

  • We ship international parcels via Japan Post Air Mail, typically 10-14 business days for delivery.  During COVID times, most packages will be shipped via DHL and FedEx if we know of potential disruption using Japan Post.  

  • Calibrating shipping cost is becoming very complicated and we strive to provide the most economic, secure and efficient ways to ship your order during these challenging times.  We painstakingly use multiple carriers to find most competitive price and will spend extra time to confirm shipping costs and amend your invoices if there are smarter options to ship your items. 

COVID SHIPPING SITUATION (June 1 2022 update)

If you believe the shipping cost reflected during checkout is not accurate, please EMAIL us for a shipping cost review and confirmation, we will reply within 24 hours.  We can also ship via Surface mail (by sea) for those who are not in a rush.  

NEW:  We have created "Kintsugi Supplies Flat Rate box" for all kintsugi supplies order.  Please select accordingly.

Box size 18 x 33 x 10cm, we can put additional items that is not fragile and as long as they fit within this box size.

USA   (update 6/1/2022)

  • Japan Post increased the EMS Priority International postage by 60% due to fuel price hike, you will notice all shipping cost now starts at $37-$38 (DHL/FedEx/EMS).   Some items (flat and non-liquid items) can be fitted into Flat Envelope for lower shipping cost, please inquire if it is not reflecting in checkout.  Surface Mail (by sea) is also available for those who are not in a hurry.   Standard Air Mail Parcel post to US is still suspended due to COVID. 

CANADA   (update 1/1/2022)

  • All Canada shipping will be via FEDEX or DHL Priority International, 4-5 days arrival.  Some items (flat and non-liquid items) can be fitted into Flat Envelope for lower shipping cost, please inquire if it is not reflecting in checkout