SHIPPING & HANDLING

Gift Wrapping Service

Hand-made items make great gift for special occasion because each item is unique. We offer gift-wrapping service for your order with a flat fee of USD4.00.  Please add the service at the time of purchase.

Shipping Information

DOMESTIC (Japan)

  • Japan consumption tax is 10%.

  • We ship domestic parcels via Japan Post.  Shipping in Japan (exclude Hokkaido and Okinawa) is FREE.

INTERNATIONAL

  • We currently ship to USA, Canada, Australia, New Zealand, most EU countries, Hong Kong, Macau, Taiwan and Singapore. Email us to inquire shipping to your location not listed above. 

  • We ship international parcels via Japan Post Air Mail, typically 10-14 days for delivery. COVID19 may cause delay in shipment and delivery. We cannot guarantee date of delivery as COVID19 situation keeps evolving.  But we will maintain communications with customers if we receive updates and changes on shipment. 

  • COVID Mail service UPDATE as of Dec 1, 2020:

    • USA & CANADA:   Japan Post AIR MAIL PARCEL service resumed (ONLY for small package), with no tracking service.  EMS Express service still suspended.  All our products qualify as small package and will be shipped as AIR MAIL PARCEL POST.  Large package will be shipped via SURFACE mail.   If Express is needed, we can ship via private courier service Yamato.  Please inquire via email

    • Australia Express suspended.  AIR MAIL resumed for small packet, but with no tracking. 

    • EU  Resumed to normal Express and Air Mail parcel service (see below appendix for suspended countries).  Restrictions and limited flights may still cause delay in delivery. 

    • Singapore, Hong Kong, Taiwan: All Express and Air Mail parcel service available.  Restrictions and limited flights may still cause delay in delivery.

    • Post office cannot provide accurate delivery dates due to COVID situation and reduced flight services. 

  • We do not ship to PO Box address.  Physical address and contact number required on delivery of parcel.  We will provide tracking number. (see above regarding COVID affect on postal service). 

  • Shipping cost varies and we will inform you the total cost including accurate shipping upon receipt of your online order.

  • Please use the following shipping chart as reference for international shipping fee.

  • There is no sales tax on the purchase from Goenne.com.  However, buyer (recipient) is responsible for all customs duty and consumption tax (VAT) of their own country.  This is handle by the carrier Japan Post and the delivery person will collect any applicable tax on delivery of parcel.  The calculation is based on the value of the item declared as we will need to include the actual invoice with the package. The fees vary, depending on the carrier and the country of delivery.  

REFERENCE International Shipping Chart

REFERENCE ONLY:  Shipping and Handling fee for international order.

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