SHIPPING & HANDLING

Gift Wrapping Service

Hand-made items make great gift for special occasion because each item is unique. We offer gift-wrapping service for your order with a flat fee of USD10.00.  Please add the service at the time of purchase.

Shipping Information

DOMESTIC

  • Japan consumption tax is 8%.

  • We ship domestic parcels via Japan Post.  Shipping in Japan (exclude Hokkaido and Okinawa) is FREE.

INTERNATIONAL

  • We currently ship to USA, Canada, Australia, New Zealand, most EU countries, Hong Kong, Macau, Taiwan and Singapore. Shipping to China is now in plan (AliPay) for 2019.

  • We ship international parcels via Japan Post Air Mail, typically 10-14 days for delivery. 

  • We do not ship to PO Box address.  Physical address and signature required on delivery of parcel.  We will provide tracking number.

  • Shipping cost varies and we will inform you the total cost including accurate shipping upon receipt of you online order.

  • Please use the following shipping chart as reference for international shipping fee.

  • There is no sales tax on the purchase from Goenne.com.  However, buyer (recipient) is responsible for all customs duty and consumption tax (VAT) of their own country.  This is handle by the carrier Japan Post and the delivery person will collect any applicable tax on delivery of parcel.  The calculation is based on the value of the item declared as we will need to include the actual invoice with the package. The fees vary, depending on the carrier and the country of delivery.  

International Shipping Chart

REFERENCE ONLY:  Shipping and Handling fee for international order.

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