SHIPPING & HANDLING

Gift Wrapping Service

Hand-made items make great gift for special occasion because each item is unique. We offer gift-wrapping service for your order with a flat fee of USD8.00.  Please add the service at the time of purchase.

Shipping Information

DOMESTIC (Japan)

  • Japan consumption tax is 10%.

  • We ship domestic parcels via Japan Post.  Shipping in Japan (exclude Hokkaido and Okinawa) is FREE.

INTERNATIONAL

  • We currently ship to USA, Canada, Australia, New Zealand, most EU countries, Hong Kong, Macau, Taiwan and Singapore. Email us to inquire shipping to your location not listed above. 

  • We ship international parcels via Japan Post Air Mail, typically 10-14 days for delivery. COVID19 may cause delay in shipment and delivery. We cannot guarantee date of delivery as COVID19 situation keeps evolving.  But we will maintain communications with customers if we receive updates and changes on shipment. 

  • COVID Mail service UPDATE as of Sept 4, 2020:

    • USA:  Express and Air Mail parcel service suspended, Surface mail available​.

    • EU, Canada:  Resumed to normal Express and Air Mail parcel service (see below appendix for suspended countries).  Restrictions and limited flights may still cause delay in delivery. 

    • Singapore, Hong Kong, Taiwan: All Express and Air Mail parcel service available.  Restrictions and limited flights may still cause delay in delivery. 

    • Australia:  Express and Air Mail suspended.  Inquire about Surface mail.  

  • We do not ship to PO Box address.  Physical address and signature required on delivery of parcel.  We will provide tracking number.

  • Shipping cost varies and we will inform you the total cost including accurate shipping upon receipt of your online order.

  • Please use the following shipping chart as reference for international shipping fee.

  • There is no sales tax on the purchase from Goenne.com.  However, buyer (recipient) is responsible for all customs duty and consumption tax (VAT) of their own country.  This is handle by the carrier Japan Post and the delivery person will collect any applicable tax on delivery of parcel.  The calculation is based on the value of the item declared as we will need to include the actual invoice with the package. The fees vary, depending on the carrier and the country of delivery.  

COVID19  Appendix from JAPAN POST (as of Aug 7, 2020)
REFERENCE International Shipping Chart

REFERENCE ONLY:  Shipping and Handling fee for international order.

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