SHIPPING & HANDLING

Gift Wrapping Service

Hand-made items make great gift for special occasion because each item is unique. We offer gift-wrapping service for your order with a flat fee of USD4.00.  Please add the service at the time of purchase.

Shipping Information

DOMESTIC (Japan)

  • Japan consumption tax is 10%.

  • We ship domestic parcels via Japan Post.  Shipping in Japan (exclude Hokkaido and Okinawa) is FREE.

INTERNATIONAL (read COVID shipping notes in RED)

  • We currently ship to USA, Canada, Australia, New Zealand, most EU countries, Hong Kong, Macau, Taiwan and Singapore and some SE Asian countries.  Email us to inquire shipping to your location not listed above. 

  • EU new VAT policy (effective July 2021).  All purchases are subject to VAT duty tax collection.  It will be collected by postal carrier, based on the value of goods purchased, after item arrives the destination EU country.  

  • We ship international parcels via Japan Post Air Mail, typically 10-14 business days for delivery.

COVID & 2021 HOLIDAY SHIPPING SITUATION (November 2021 update)

USA   (effective 11/02 - 12/31/2021)

  • all US shipping will be via EMS Priority International  or FEDEX with tracking number (4-5 business days arrival).  Standard Air Mail Parcel post to US has been suspended due to COVID. 

CANADA  (effective 11/02 - 12/31/2021 )

  • All Canada shipping will be via FEDEX Priority International, 4-5 days arrival.  

AUSTRALIA (effective 11/02 - 12/31/2021)

  • All Australia shipping will be via FEDEX Priority International, 4-5 days arrival  

GREATER EU (excluding Italy)

  • ​All EU shipment will be via Japan Post ePacket Airmail with tracking number (7-14 business days).  Or optional Express EMS/FEDEX (4-5 days arrival)  

  • ITALY:  Only via FEDEX, 4-5 days arrival.  Email to inquire

NEW ZEALAND 

  • Via Japan Post ePacket Airmail with tracking number (7-10 days).  Option of EMS/FEDEX (4-5 days arrival) available for those needing Express service.  

SINGAPORE, MALAYSIA, HONG KONG, S. KOREA, TAIWAN

  • Japan Post ePacket Airmail with tracking number (7-10 days).  Option of EMS/FEDEX (4-5 days arrival) available for those needing Express service.  

COVID SHIPPING GENERAL NOTE: 

  • Post office cannot guarantee accurate delivery dates due to COVID situation, reduced staff and reduced flight services.

  • COVID19 may cause delay in shipment and delivery. We cannot guarantee date of delivery as COVID19 situation keeps evolving.  But we will maintain communications with customers if we receive updates and changes on shipment. 

We do not ship to PO Box address.  Physical address and contact number required on delivery of parcel.  We will provide tracking number. (see above regarding COVID affect on postal service). 

  • Shipping cost varies and we will inform you the total cost including accurate shipping upon receipt of your online order.

  • Please use the following shipping chart as reference for international shipping fee.

  • There is no sales tax on the purchase from Goenne.com.  However, buyer (recipient) is responsible for all customs duty and consumption tax (VAT) of their own country.  This is handle by the carrier of destination country, whom will collect any applicable tax prior to releasing the package .  The calculation is based on the value of the item declared as we will need to include the actual invoice with the package. The fees vary, depending on the carrier and the country of delivery.  

REFERENCE JAPAN POST International Shipping Chart

REFERENCE ONLY:  Shipping and Handling fee for international order. Updated April 1, 2021.

Europe & Asia ONLY.  e-packet with tracking

(US, Canada, Australia still suspended due to COVID)

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US, Canada, Australia -  Air Mail

(no tracking due to COVID)

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