EXCHANGE & REFUNDS
Exchange & Refund Policy
All products sold by goenne.com are guaranteed to be genuine and in new condition. All products (except for samples or sale items) are guarantee full refund or product exchange if the item is returned in unused/unopened condition, within 14 days of receiving the order. All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery not included) will be credited when Goenne.com has received and processed your return within 10 days of receipt of returned item(s).
If you receive a damaged item, you must e-mail us within 24 hours of delivery. Please provide your order number from your original confirmation e-mail or receipt, as well as your e-mail address and contact telephone number. We will make every reasonable effort to replace the item in a timely manner, if this is a possible option. If there is any damage to the packaging or product on delivery, refuse the order and contact us immediately.
Credit / Debit Cards