EXCHANGE & REFUNDS
Exchange & Refund Policy
All products sold by goenne.com are guaranteed to be genuine from the Japanese makers as stated and in new condition, except for vintage collection which makers and past ownerships are not traceable in most time.
All products (except for vintage collection or sale items) are guarantee full refund or product exchange if the item is returned in unused/unopened condition.
Step 1: Email us within 7 days of receiving the item.
Step 2: Goenne will reply via email to confirm your request with return instruction.
Step 3: Return the item(s) and ensure delivery is within 30 days of your item(s) receive date.
All items properly returned and received in Japan within 30 days under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery not included) will be credited back to you when Goenne.com has received and processed your return within 10 days of receipt of returned item(s).
Advance email communication is needed to confirm all refund eligibility.
There is no Exchange, Return or Refund for items listed in Mottainai Vintage collection.
If you receive a damaged item, you must e-mail us within 24 hours of delivery. Please provide your order number from your original confirmation e-mail or receipt, as well as your e-mail address and contact telephone number. We will make every reasonable effort to replace the item in a timely manner, if this is a possible option. If there is any damage to the packaging or product on delivery, refuse the order and contact us immediately.
Credit / Debit Cards