Frequently Asked Questions

Visit our Store Policy page for details.

If your payment was declined, it is almost always due to your bank or credit card provider. Many banks automatically block international transactions as a fraud prevention measure, especially when purchasing from overseas stores (we are based in Japan). What you can do: • Contact your bank or credit card provider directly • Let them know you are making a legitimate purchase from a Japan-based store • Ask them to approve or whitelist the transaction • Then try placing your order again In most cases, once the bank is informed, the payment will go through successfully. Important: We do not have visibility into detail reason for the decline and are unable to override or authorize payments on your behalf.

We'd love to discuss new collaborations, trade, or initiatives. Please refer to Trade & Partnership page.(javascript:void(0))

Hand-made pottery requires (and deserves) some extra care. If you show them some love, they will last you a lifetime. That is how many hand-crafted items become family heirlooms. Visit our Product Care Page (javascript:void(0))for information on how to handle hand-made pottery.