Question 1

What is your policy on order cancellations, returns, and refunds?

Accepted Answer

Visit our Store Policy page for details.

Question 2

Why was my credit card declined?

Accepted Answer

If your payment was declined, it is almost always due to your bank or credit card provider.

Many banks automatically block international transactions as a fraud prevention measure, especially when purchasing from overseas stores (we are based in Japan).

What you can do:
Contact your bank or credit card provider directly
Let them know you are making a legitimate purchase from a Japan-based store
Ask them to approve or whitelist the transaction
Then try placing your order again
In most cases, once the bank is informed, the payment will go through successfully.

Important:
We do not have visibility into detail reason for the decline and are unable to override or authorize payments on your behalf.

Question 3

Interest in Partnership / Trade

Accepted Answer

We'd love to discuss new collaborations, trade, or initiatives. 
Please refer to Trade & Partnership page.

Question 4

Product Care

Accepted Answer

Hand-made pottery requires (and deserves) some extra care.  If you show them some love, they will last you a lifetime.  That is how many hand-crafted items become family heirlooms.  Visit our Product Care Page for information on how to handle hand-made pottery.

Frequently Asked Questions

What is your policy on order cancellations, returns, and refunds?

Why was my credit card declined?

Interest in Partnership / Trade

Product Care